A Logistics Control Tower guides and monitors the events & milestones of each transaction being carried out using IT enabled systems. The main role of our Control Tower is to ensure the service delivery as per the SLA with the customer which would start from receiving the order, executing, monitoring the real time status, providing visibility & information to internal & external stake holders till the time the event is successfully closed. Control Tower also takes care of Escalation Management & Performance Metrics.
We source data from multiple distributed transaction systems to decouple the information with the help of Advanced Analytics. We provide overarching process based visibility and analytics to help in quick decision making. The Control Tower acts as an End to End business operating system, which creates a demand driven value network. It compliments the existing IT applications and helps in harmonizing the process to manage the Supply Chain.