Control Tower

A Logistics Control Tower guides and monitors the events & milestones of each transaction being carried out by using IT enabled systems. The main role of our Control Tower is to ensure the service delivery as per the SLA with the customer which would start from receiving the order, executing, monitoring the real time status, providing visibility & information to internal & external stake holders till the time the event is successfully closed. Control Tower also takes care of Escalation Management & Performance Metric.

While trying to increase the effectiveness and improve company-wide productivity, we are increasingly outsourcing our logistics exercises to (3PL) third-party providers.

 

Control Tower Video: